The Shoppers Fashion Forgot: Labels Turn to Older Customers

The industry has spent a decade reorganising itself around customers under thirty. That bet is being quietly rebalanced.

Brands including Evereve, Ulla Johnson and Frances Valentine are courting older shoppers, a group with settled wardrobes and the willingness to pay for the right piece.

For a business carrying the cost of online returns, that arithmetic is difficult to ignore.

Fabric becomes the selling argument. Where a younger customer responds to silhouette and styling, this one asks about weight, hand feel and how a shoulder seam sits after four years.

Ulla Johnson has widened her range in exactly this direction, extending the label’s categories without abandoning its vocabulary.

Whether the industry can hold that position through a soft quarter is the open question.

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